Service center
Reach us on Telegram, WhatsApp, or email — same support desk as our sibling products. For billing or USDT top-ups, include your LumeAPI login email and payment time (UTC).
Payments
LumeAPI wallet top-ups use on-chain USDT. We do not store full card numbers on our servers. Transaction references are kept for reconciliation. See our Privacy Policy for details.
Paid USDT but balance did not update? Email us with your portal account email, chain, and approximate transfer time (UTC).
Telegram and WhatsApp are monitored throughout the day. Email suits receipts or formal trails. Always include your LumeAPI login email first.
Use the same email as your LumeAPI login. Mixed emails are the most common reason support cannot find your wallet.
Wait for chain confirmations, then hard-refresh Account. Still broken? Send Telegram/WhatsApp with tx hash and payment time (UTC).
Use https://api.lumeapi.site/v1 in Cursor or your SDK. Keys are created in Console.